I have used this UPS Store several times without any issue. Good customer service.
I called to see about pricing on a mailbox and the RUDE young lady who took my call had an attitude, put me on hold ( though I could hear her whole conversation) and then HUNG UP on me. So since I was nearby, I went inside to let her know how rude she was! VERY unprofessional!
The owner told me to use my common sense when I asked him what time frame my package would arrive in. How rude!!! He told me I would have to call a customer service number or go online myself- that he didn't actually work for ups he was a private franchise owner so essentially he told me to F*** off because he was closing in 5 minutes and didn't want to help me- even though I had my package tracking number. I will be reporting this to corporate; he should not have a franchise license. I got more info from the website than the actual store owner.
Great customer service!
Very professional and caring people. There was an issue with a package that the actual delivery person caused but they (UPS Store Swann Creek) worked with me to satisfy my claim! I will use them again in the future.
The Ups Store is a US Finance company based in Fort Washington, Maryland. The Ups Store is located at 938 Swan Creek Rd E, Fort Washington, MD 20744, USA.
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