I have been coming to this dry cleaners for about 2 years now and the service has been pretty good until I had an issue with them losing some of my clothing. They lost one of my shirts about a year ago but it didn't really matter as much because it was a very old shirt but now they have lost about $200 worth of my work clothes. After speaking with the woman regarding my missing laundry they automatically attempted to switch the blame on me for not having my ticket as proof. Like I said before, I have been coming here for 2 years and they never need my ticket, just my phone number. Needless to say due to their rudeness and unprofessionalism I will not be returning and I will contacting the better business bureau regarding this issue.
I tried this cleaners for the first time for the convenience of it being near my son's Tae Kwon do. I took my son old Tae kwon uniform to get the patches removed and placed on his new uniform. When I went to pick up the uniform, I asked where is the other one and the lady informed me she threw the other uniform away. She stated it was small and old so she threw it away. Saying customers usually say they want to keep it. I have never been to any cleaners where I had to tell them not to throw my clothes out. She did apologize but didn't offer any compensation. Needless to say, I will never use them again.
Sun Cleaners is a US Laundry based in Fort Washington, Maryland. Sun Cleaners is located at 12770 Old Fort Rd, Fort Washington, MD 20744, USA.
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